Rate and Review Marco C. Brown

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- The billing practices are incredibly unfair. - - Chris - 11/27/2014 - flag as inappropriate - comment
I asked Marco to write a short letter. About three weeks passed and I got a draft letter that was nothing like what I asked for. It was written by someone I never spoke to, who later turned out to be another attorney in the office. Marco never told me he was handing it off. After a couple of back and forth emails (each charged 0.2 or 0.4 h at $180) the different attorney sent a final version. The word "court" that was correctly spelled before, was misspelled to "curt". I was charged 0.2h at $180/hr make "changes requested by client" to correct their typo, and another 0.2h at $180/hr for "Correspondence with client" to send the corrected document back to me. They increased their revenue by 15% by introducing an error (intentional?). He separately billed for each tiny change, then put a separate, minimum 0.2h line item charge for sending the change by email. In the end, I was charged almost $400 for a letter I largely had to type up myself. Marco claimed there was other time I wasn't charged for but wasn't specific about what exactly was done, and implied I should be happy about that. and asserted his billing practices were standard. He never addressed my specific concerns. I wish I had a career where I got paid more if I made mistakes. This is how this office operates, and It will probably happen to you.