Rate and Review D. Keith Brown

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- Rude, untimely, disrespectful - - Anna-Maria - 9/25/2020 - flag as inappropriate - comment
I hired him to do estate planning documents and it took 10 months to complete. After receiving and discussing the 1st draft he indicated I would receive a draft with the revisions I requested in a week. I also received a bill which I paid promptly. After 2 weeks I inquired on the drafts and was promised "next week". This went on for several weeks and "next week" came and went. When I asked why the delay after 7 months, he rudely said "I wasn't his only client". It took the pandemic that shut everything down to get the revised documents. And not only did he neglect to make some changes I requested, he added things and did not tell me. I had to start over reviewing them and I had a lot of questions because it was like new documents. After a couple of phone meetings, he was annoyed with me, said "most clients don't ask questions", tried to rush me through finishing up, and had to charge me more because I was taking up too much of his time. To sum up: didn't listen, annoyed by questions, wants me to have cookie cutter documents, didn't have my best interest, I wasn't an important client